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Client Complaints 

Client complaint procedure

We recognise the importance of quality service and we at Park Vets set ourselves high standards.

Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner.

What is a complaint?

We will consider all complaints that are in writing, about a service we have provided at Park Vets

Who can make a complaint?

A client, or potential client can make a complaint, to whom we have provided a service, or by someone who is acting on behalf of the client.

How can you make a complaint?

You can make a complaint by:

Telephone 02920 382211

By Post, Park Vets, Sanatorium Road, Cardiff, CF11 8DG

By Email

Acknowledging your Correspondence

We will acknowledge your complaint within 5 working days of receipt of your correspondence.

Investigating your complaint

We take all complaints very seriously, and a thorough investigation will take place before we can conclude our findings.

We will endeavour to speedily carry out these investigations, however the complexity of the complaint will determine the extent of the investigation.

Providing our Feedback

Once we have completed our investigation we will write to you with our results and explain our conclusion.

If you are still unhappy with any of the finding , then you may contact us further, in order that we can review our investigation in light of the further comments.

If you remain dissatisfied with our response you may refer this matter to the Royal Veterinary College, details of which will be provided to you.

Special offers

Here at Park Vets we know that affordable pet healthcare is important. We are always looking to present our customers with offers on products and services to help with that.

Current special offers include:-

  • offers on school pets
  • long term anti-inflammatory drugs
  • free diet & nutrition classes
  • discounts via our Pet Health Club
  • See the offers
    Interactive symptom guide
    Full details


    Tel: 02920 382211
    Mon – Fri: 8.30am – 7pm
    Saturday: 9am – 4pm
    Sunday: 10am - 12pm

    Park Vets Cardiff Map
    Full details


    Tel: 02920 703952
    Mon – Fri: 8.30am – 6.30pm
    Saturday: 9am – 12 noon

    Park Vets Penarth Map
    Full details


    Tel: 01443 403535
    Mon – Fri: 8.30am – 6.30pm
    Saturday: 9am – 12 noon

    Park Vets Pontypridd Map