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Client Complaints 

Client complaint procedure

We recognise the importance of quality service and we at Park Vets set ourselves high standards.

Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner.

What is a complaint?

We will consider all complaints that are in writing, about a service we have provided at Park Vets

Who can make a complaint?

A client, or potential client can make a complaint, to whom we have provided a service, or by someone who is acting on behalf of the client.

How can you make a complaint?

You can make a complaint by:

Telephone 02920 382211

By Post, Park Vets, Sanatorium Road, Cardiff, CF11 8DG

By Email [email protected]

Acknowledging your Correspondence

We will acknowledge your complaint within 5 working days of receipt of your correspondence.

Investigating your complaint

We take all complaints very seriously, and a thorough investigation will take place before we can conclude our findings.

We will endeavour to speedily carry out these investigations, however the complexity of the complaint will determine the extent of the investigation.

Providing our Feedback

Once we have completed our investigation we will write to you with our results and explain our conclusion.

If you are still unhappy with any of the finding , then you may contact us further, in order that we can review our investigation in light of the further comments.

If you remain dissatisfied with our response you may refer this matter to the Royal Veterinary College, details of which will be provided to you.

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Cardiff

Tel: 02920 382211
Mon – Fri: 8.30am – 7pm
Saturday: 8.30am – 4pm
Sunday: 10am - 1pm

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Penarth

Tel: 02920 703952
Mon – Fri: 8.30am – 6.30pm
Saturday: 1.30pm - 4.00pm

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Pontypridd

Tel: 01443 403535
Mon – Fri: 8.30am – 6.30pm
Saturday: 9am – 12 noon

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