Seen by our own vets 24/7

Coronavirus Updates 

Update 09th April 2020

As a valued customer, we want to reassure you that we are here to take care of you and your pet.

Thank you very much for your trust and loyalty to Park Vets

Preventative healthcare is vitally important to ensure the wellness of your pet and to prevent implications and illness in the future. At the moment, we are having to do things a little bit differently because of COVID19 virus so we want to ensure that your pet still receives the most appropriate preventative healthcare* 

As a valuable customer, we want to ensure we are still providing the most appropriate care for your pet: 

- To secure on going protection, especially as we are entering the spring/summer season, phone the practice to find the best way to get flea and worm treatment to you (Chargeable postage or free contactless pick up - from outside the surgery are available). 

- We have also put in place phone consultations to be able to run consultations remotely. Please call us to book an appointment when your pet is due to see us. This can also be done through our website or Facebook page

Our teams are here to support you but we are having to do things differently and request your patience and understanding, please contact us if you have questions. 

Our phone lines are much busier than usual, however no urgent questions can be emailed to enquiries@park-vets.com or message our Facebook page

We appreciate your ongoing support during these difficult times. 

Yours sincerely, 

The Team at Park Vets

*for as long as the practice is not performing routine work in line with government guidance.


Update 24th March 2020

To all of our clients 

From 8.30am this morning,

Adhering to the Primeminsters’ statement last night and following guidelines from our governing body the RCVS, we will be limiting all face to face communication. 

Our surgery doors will be closed and we ask you to wait in the car with your animals.

This means we will be providing emergency treatment only. We will unfortunately have to postpone and cancel non essential check ups, vaccinations, nail clips and other services normally provided to you. 
We are able to post and deliver medications to you, this will include flea and worm treatments.

This is a fast moving situation and we are working hard to keep you updated, and do our best for you and your pets. This page is not continuously monitored so any non-urgent questions to be emailed over to enquiries@park-vets.com. We will endeavour to reply within 24 hours. 

Thank you for your support, from everyone at the Park Vet Team


 

Caring for Your Pet During Covid-19 “Lockdown”

  • All Veterinary Practices are under strict instruction from the Government to only allow emergency cases into the building.
  • This is to protect pet owners and veterinary staff from Covid-19, ensuring staff are always available to treat your pet during an emergency.
  • We are currently offering 15-minute telephone consultations with a vet at normal price (£39.50) to discuss your pets’ condition.
  • If your pet needs to be seen at the surgery, you will not be charged an additional consult fee.
  • We ask that once you arrive at the surgery, wait outside and telephone to let us know you have arrived. A Vet or Nurse will then examine your pet and assess whether he/she needs to be admitted to the hospital. You will receive regular phone call/text updates.
  • Rules on prescribing medication have been relaxed at this time, meaning we may be able to dispense medication based on your description of your pets’ condition. Medications can be collected from outside the surgery or posted to your address.
  • PLEASE DO NOT MEDICATE YOUR PET WITH HUMAN MEDICATIONS as a number of them are highly toxic to our pets.
  • We recommend that if your animal goes outside, after stroking them, wash your hands with soap and water and try to avoid kissing them! (Difficult, we know!). Evidence is limited, however there may be a possibility that the virus can be carried on your pets’ fur.
  • It is always important to follow good hygiene practices as other bacteria such as Salmonella can also be carried by our pets.
  • Please do not use antiseptic/antibacterial cleaning products on your pets, they could lick it off and become very unwell.
  • We at Park Vets have put together some advice sheets on caring for your dogs and cats at this difficult time, including behaviour advice.

 

Book An Appointment Online
In An Emergency
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Cardiff

Tel: 02920 382211
Mon – Fri: 8.30am – 7.00pm
Saturday: 8.30am – 4pm
Sunday: 10am - 1pm

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Penarth

Tel: 02920 703952
Mon – Fri: 8.30am – 6.30pm
Saturday: 1.30pm - 4.00pm

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Pontypridd

Tel: 01443 403535
Mon – Fri: 8.30am – 6.30pm
Saturday: 8.30am – 12 noon

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