General Feedback

If you have any general feedback for us, please email us at:


We hope to ensure you never have recourse to complain about the standards of service received from us. However, if you feel that there is something you wish to raise, please direct your comments within 28 days in writing.

An acknowledgement will be sent by return and then a period will elapse while the case is investigated, and reports collated from those staff involved. A reply in writing will follow, usually within 7-14 working days although the period may be longer if our Clinical Director's are temporarily unavailable or delayed.


(This inbox is monitored by our Clinical Directors ONLY)

Post: Park Vets, Sanatorium Road, Cardiff, CF11 8DG.

If you are not happy with the way that our team handle a complaint regarding the professional conduct of one of our Veterinary Surgeons, or Registered Veterinary Nurses, then you may contact the Royal College of Veterinary Surgeons Professional Conduct Department.